Enterprise AI that does the work: one named job, governed from the first run.Map your first AI teammate
Solutions · Customer Service

Your reps know the answer.
They need twenty minutes to find it.

Ticket brief, the reply, delay notices before they ask. An AI employee drafts them. A human sends every important one.

Map the first workSee the product
20min
Before a rep starts typing
60%
Tickets you have seen before
3x
Follow-ups before it closes
0
Delay notices sent before they ask
The real cost

You know these tickets too well.

Today
  • A delay ticket lands. The rep opens CRM, the order system, the knowledge base, Slack. Twenty minutes before a word is typed
  • Ten reps give ten warranty answers because the policy still lives in someone’s head
  • "Where is my order?" forty times a week — each one looked up by hand
  • Fifteen shipments slip. Nobody has time to tell the customer before they complain
->
With PromptRails
  • The brief is waiting when the rep opens the ticket
  • Every draft cites the policy you actually run — same tone, same terms
  • The repeat questions come back with the customer’s order already in the reply
  • A delay hits. Fifteen notices sit in your queue. You send the batch
On your desk

The brief, the reply, the notice.

An AI employee pulls the account, drafts the answer, queues the delay notice. Nothing reaches a customer until someone on your team says so.

Context research

Full customer brief, ready before the rep opens the ticket

A ticket arrives. An AI employee pulls account details, order status, contract terms, and past tickets. The brief is waiting when the rep clicks in.

  • Twenty minutes of hunting down to seconds
  • Order history, contract, and SLA in one view
  • Related past tickets already on the brief
Context research
Account: Aksoy Makina (Gold SLA) CRM
Order #5517 - shipped Jun 28 ERP
Tracking: delayed at customs alert
Contract: 5-day SLA, day 4 now ok
Past ticket #8801 (same topic) found
Draft replies

Right policy, right tone, ready for review

An AI employee drafts the reply from your knowledge base — specs, warranty, procedure. Sensitive cases wait for senior review.

  • The draft is in the queue before the rep finishes the last ticket
  • Tone and policy checked before it reaches you
  • Refunds above your threshold wait on the senior desk
Draft replies
Tone check pass
Policy compliance pass
SLA terms cited correctly pass
Waiting for rep approval review
Proactive notifications

Customers hear about delays before they ask

A shipment slips. An AI employee drafts a notice for each affected customer — order, revised date — and parks the batch on your desk.

  • Status changes come from the systems you already run
  • Each notice carries that customer’s order, not a template
  • Fifteen notices, one review
Proactive notifications
Aksoy Makina - Order #5517 queued
Demir Ltd - Order #5523 queued
Yilmaz AS - Order #5530 queued
15 notifications ready review
How it lands

One named job. Then it runs.

1
Sit
We walk the job as it actually runs on your team.
2
Connect
We connect the systems your people already use.
3
Draft
An AI employee does the work. You review every output.
4
Measure
Time back, queue length, what waited on you.
5
Add
If the first job holds, add the next one.

Your queue should move. The search shouldn’t.

Pick the ticket that eats the morning. We sit with how it actually runs.

Map the first workTalk to a founder