# PromptRails + Zendesk Integration

Source: https://0.0.0.0:8080/integrations/zendesk

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[All Integrations](/integrations)

![Zendesk](/images/logos/zendesk.svg)

# Zendesk

Support

Manage Zendesk tickets, users, and organizations. Your agents can create and update tickets, search across your help desk, add comments, and manage customer support workflows.

## How to Connect

1.  1Go to the MCP Templates marketplace.
2.  2Find the Zendesk template.
3.  3Enter your Zendesk subdomain and API token.
4.  4Add the template to your agent.

## Available Tools

`zendesk_list_tickets`

List Zendesk tickets with pagination

`zendesk_get_ticket`

Get a Zendesk ticket by ID

`zendesk_create_ticket`

Create a new Zendesk ticket

`zendesk_update_ticket`

Update an existing Zendesk ticket

`zendesk_search_tickets`

Search Zendesk tickets by query

`zendesk_add_comment`

Add a comment to a Zendesk ticket

`zendesk_list_ticket_comments`

List comments on a Zendesk ticket

`zendesk_delete_ticket`

Delete a Zendesk ticket by ID

`zendesk_list_users`

List Zendesk users with pagination

`zendesk_get_user`

Get a Zendesk user by ID

`zendesk_create_user`

Create a new Zendesk user

`zendesk_search_users`

Search Zendesk users by query

`zendesk_list_organizations`

List Zendesk organizations with pagination

`zendesk_get_organization`

Get a Zendesk organization by ID

`zendesk_create_organization`

Create a new Zendesk organization

[Documentation](/docs/mcp-tools)[Zendesk API Reference](https://developer.zendesk.com/api-reference/)

[Get Started](https://app.promptrails.ai)